Privacy policy


1. INTRODUCTION

Televita Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy applies to all personal information collected through:

  • TeleScript Rx
  • Televita Connect portal (connect.televita.com.au)
  • www.televita.com.au
  • any related digital services, apps, or integrations

2. TYPES OF INFORMATION WE COLLECT

We collect personal information, including:

  • name, date of birth, contact details;
  • images or identity information;
  • payment information (via third-party processor);
  • usage and traffic data;
  • device information, cookies, analytics data.

We also collect health & sensitive information, including:

  • prescription information;
  • health conditions or allergies;
  • clinical notes provided by prescribers;
  • pharmaceutical dispensing details;
  • Medicare / concession card details.

Senstive information is only collected with your consent or as permitted by law.

3. HOW WE COLLECT INFORMATION

We collect information:

  • when you create an account;
  • when you upload prescriptions or health information;
  • when prescribers or pharmacies interact with your data;
  • via cookies, analytics tools and tracking technologies;
  • from third-party integrations (e.g., telehealth providers, pharmacy systems).

4. PURPOSES OF COLLECTION

We collect, store, use and disclose information to:

  • provide access to TeleScript Rx;
  • enable communication between prescribers, pharmacies and patients;
  • manage prescription workflows;
  • arrange and track deliveries;
  • process payments;
  • comply with legal and regulatory obligations;
  • perform analytics, service improvements and security monitoring.

Sensitive information is used only for health-related services and legal compliance.

5. DISCLOSURE OF INFORMATION

We may disclose personal and health information to:

  • community pharmacies;
  • prescribers;
  • delivery and logistics providers;
  • IT and cloud hosting partners;
  • software integrations;
  • regulators and government authorities (where legally required);
  • employees and contractors involved in service delivery.

Some third parties may store information outside Australia.

6. YOUR RIGHTS

You may request:

  • access to your personal information;
  • correction of inaccurate details;
  • deletion where legally permitted;
  • restriction or cessation of marketing;
  • to withdraw consent for sensitive data (where applicable).

7. DATA SECURITY

We implement technical and administrative measures to safeguard your data, including compliance with the Notifiable Data Breaches (NDB) Scheme.

While we strive for secure transmission, internet-based communication has inherent risks.

8. COOKIES & TRACKING

We use cookies to support functionality, analytics and user experience.

You may disable cookies, but some features may not work correctly.

9. THIRD-PARTY LINKS

We are not responsible for privacy practices of external websites linked from our Services.

10. CHANGES TO THIS POLICY

This Policy may be updated periodically. The current version will always be available on our website.